Shipping Policy

Shipping Policy

At Torzavia®, we understand the anticipation of receiving a new piece for your home. Shipping is more than simply delivering a package; it is the final step in our commitment to thoughtful presentation and customer experience. From careful packaging to reliable shipping partners, we work to ensure every Torzavia® order arrives safely and in excellent condition.

1. Processing with Care

  • Quality Preparation: Every order is carefully inspected and securely packaged before leaving our facility. We typically require 1–3 business days to prepare your order and help protect it during transit.

  • Peak Seasons: During new collection launches, holidays, or promotional events, processing times may be slightly extended. We appreciate your patience while we carefully prepare every order.

2. Shipping Times & Rates

We partner with reliable shipping carriers to provide a safe and efficient delivery experience:

  • Standard Shipping: Estimated delivery within 5–12 business days.

  • Free Shipping Policy: Free shipping is available for orders over $49.

  • Transparent Costs: For orders below the free shipping threshold, shipping rates are calculated automatically at checkout based on your delivery address.

3. Track Your Order

  • Tracking Updates: Once your order has been shipped, a unique Tracking Number will be sent to your email.

  • Full Visibility: You can follow your package through the tracking link provided and stay updated until your Torzavia® order arrives.

4. Our Delivery Guarantee

Although we use secure protective packaging, unexpected issues may occasionally occur during transportation, particularly with delicate ceramic, glass, stone-inspired, or decorative pieces.

  • The Torzavia® Promise: If your order arrives damaged or there is an issue with your delivery, please contact us within 48 hours. We will work quickly to provide a replacement or suitable solution at no additional cost where appropriate. Your satisfaction is our priority.

5. Important Notes

  • Address Verification: Please carefully review your shipping address before completing your purchase. Once an order has been dispatched, we may not be able to modify the delivery details.

  • P.O. Boxes: Some shipping services may have limitations with P.O. Boxes. For the smoothest delivery experience, we recommend providing a complete residential or business address where possible.

Contact Our Support Team

If you have any questions regarding your order status or require assistance, please contact our support team:

Torzavia® — Every ritual, delivered with care.