Contact Us
Contact Us
We Are Here to Help
At Torzavia®, we believe great customer experiences are built through attention to detail and genuine support. Whether you have a question about your order, need help choosing the right fragrance or ritual object for your space, or simply want to share your feedback, our team is always here to assist you.
You are not simply choosing a home fragrance product; you are choosing a brand that values thoughtful design, atmosphere, quality, and slower everyday rituals. Our customer care team is ready to provide the support and guidance you need.
How to Reach Us
Email Us
For questions regarding orders, product information, collaborations, or general inquiries, please contact us anytime.
- Email Address: service@torzavia.com
- Our Promise: Our dedicated support team will respond within 24 hours on business days. We are committed to providing helpful and personalized assistance.
Torzavia® is operated by Shenzhen Jiarikang Medical Technology Co., Ltd.
Legal Entity: Shenzhen Jiarikang Medical Technology Co., Ltd.
Registered Address: No. A702, Shengfu Building, 2000 Jiaxian Road, Gangtou Community, Ban'an Subdistrict, Longgang District, Shenzhen City
Quick Assistance
- Track Your Order: Once your order has shipped, tracking information will be sent directly to your email so you can follow your package journey.
- Returns & Exchanges: We want you to enjoy every Torzavia® piece. If your order does not meet your expectations, contact us within 30 days of receipt and our team will assist you with the return process.
- Product Care Advice: Need help caring for your ceramic, stone-inspired, glass, fragrance, or ritual objects? Our team is happy to provide guidance on proper use and care.
Stay Connected
Beyond customer service, we would love to see how Torzavia® becomes part of your everyday spaces and rituals. Follow us on social media and share your quiet mornings, slower evenings, and thoughtfully styled spaces with our community.
Torzavia® — Scent the space. Slow the moment.